Privacy Policy

​

1. Introduction

Welcome to Radiance Crew (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our service.

This notice has been prepared in accordance with Australian privacy laws, including:

• Privacy Act 1988 (Cth)

• Australian Privacy Principles (APPs)

• Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022

​

2. Information We Collect

2.1 Personal Information

We store the following types of personal information:

• Name, email address, and optionally your phone number

 

2.2 Technical Information

Automatically collected data includes:

• Device Information: Browser type and version, operating system, device type

• Log Data: IP address, last access time, error logs

• Cookies:

  • Session cookies (authentication)

  • Preference cookies (settings)

  • Analytics cookies (usage insights)​

​

2.3 Data Minimisation

We only collect information that is adequate, relevant, and limited to what is necessary. We review our data collection practices regularly to ensure compliance with minimisation principles.

​

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry for our services

• Provide, maintain, and improve our services

​

4. Information Sharing and Disclosure

Your information may be shared in the following circumstances:​

With Team Members

• Team members may see your name, contact details, business name, services enquiry.

With Service Providers

We share necessary data with providers such as:

• Email delivery partners

• Cloud storage providers

• Analytics platforms

Legal Requirements

We may disclose information when required by law, regulation, legal process, or government request.

Business Transfers

Information may be shared during mergers, acquisitions, or other business transactions.

With Your Consent

We will share information when you explicitly agree to it.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

​

5. Data Storage and Security

We use Wix.com as our hosting provider, and your data may be stored on their secure servers. Wix implements industry-standard security measures, including firewalls and encryption, to safeguard your information.

​

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion in certain circumstances

• Withdraw consent where applicable

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us using the information in Section 8.

​​​

7. Changes to This Privacy Notice

We may update this Privacy Notice periodically. Updates will be communicated via:

• This page

• Email notifications for significant changes

• An updated “Last Updated” date

We encourage periodic review of this notice.

​

8. Contact Us

If you have questions or suggestions about this Privacy Notice, contact us at:

Email: info@radiancecrew.com

​

9. Third-Party Links

This website may contain links to external third-party websites. As we do not operate or control these sites, we are not responsible for their content, data handling practices, or privacy policies. We recommend that users review the privacy statements of any third-party websites they choose to access.

​

​

​

​

Last updated: 12 May 2025